1. Subject of the contract
a) The contract between you and Santo Antão Tour, Guia de Turismo, Lda (hereinafter called Santo Antao Tour) comes into effect with the unconditional acceptance of your written, telephone or personal registration. From this point in time, the rights and obligations arising from the contract (including these General Contract and Travel Conditions) become effective for you and Santo Antao Tour.  Santo Antao Tour will send the customer a travel confirmation electronically by email. Our services start in Cape Verde.

2. Services
a) Our services result from the service description according to our website and from the travel documents. Special requests on your part or ancillary agreements are only part of the contract if they have been confirmed in writing by Santo Antao Tour without reservation. You are responsible to inform yourself about the applicable entry requirements.
b) Program changes may become necessary due to unforeseeable events such as weather or force majeure. If a program point cannot be carried out, Santo Antao Tour will look for an equivalent alternative.

3. Travel price and terms of payment
a) If not specifically mentioned, our prices are per person in Euros.
b) When registering the trip, a deposit of 30% must be paid, which is non-refundable in the event of cancellation.
c) The balance is to be paid 28 days before departure. Late payment entitles Santo Antão Tour to refuse the travel service.
d) If you book your trip less than 30 days before departure, the entire invoice amount is due for payment immediately.

4. Booking Fees
If you book your trip less than 15 days before departure, further inquiries can be made
hotels etc. may be necessary; any telephone or other charges will be charged to you
be invoiced.

5. Travel Documents
Unless otherwise agreed, the documents will be sent to you approximately 10 days before the start of the trip after receipt of your payment for the entire invoice amount. This is done by email and not in paper form.

6. Cancellation and rebooking costs, travel interruption
a) If you cancel (cancel), change or rebook the trip, you must notify us of this in good time and in writing by e-mail. Decisive for the calculation of the cancellation resp. The date of change is when your declaration is received by the
booking office; on Saturdays, Sundays and public holidays, the next working day is decisive
b) If your trip is cancelled, changed or rebooked, a processing fee of CHF 60 per person and a maximum of CHF 120 per order will be charged. The fare will be charged to you in full.
c) If you cancel the trip within the following periods, the following cancellation costs per travel arrangement apply in addition to the processing fees and the 30% deposit: 90 to 61 days before the start of the trip 15% of the travel price 60 to 31 days before the start of the trip 30% of the travel price 30 up to 15 days before the start of the trip 50% of the trip price 14 to 8 days before the start of the trip 80% of the trip price 7 to 0 days before the start of the trip 100% of the trip price
d) Santo Antão Tour strongly recommends you to complete a
Cancellation cost insurance, unless you already have one privately. The costs for the bank transfer are fully borne by the traveler.

7. Early termination of the trip
If you break off the trip prematurely for any reason, the price of the travel arrangement cannot be refunded to you. In urgent cases (e.g. your own illness or accident, serious illness or death of a person close to you), our tour guide or the service provider will help you as far as possible in organizing the early return journey.

Santo Antao Tour reserves the right, also in your interest, to change the travel program or individual agreed services (e.g. accommodation, type of transport, means of transport, airlines, flight times, etc.) if unforeseeable or unavoidable circumstances make it necessary. o Santo Antao Tour endeavors to offer you equivalent replacement services. In particular, Santo Antao Tour is not liable for changes in the travel program that are due to force majeure or official measures for which Santo Antao Tour is not responsible. Santo Antao Tour will inform you as soon as possible about such changes and their impact on the price.

All our hikes and tours require physical and mental health. Please inform us if this is not the case. Santo Antao Tour is not liable for accidents that are not due to gross negligence. In these cases, claims are excluded. 

We reserve the right to refuse booked services in the event of misconduct (drug or alcohol abuse during one of our tours or with service providers, disrespectful behavior in particular sexism or racism). A refund is excluded.

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